Announcement - 27/03/2023
If you are experiencing issues with accessing the BYD App,
please try the below solutions in troubleshooting.
- If you have recently purchased the car, please
allow 7 days for your account to be activated on the BYD App. If you have purchased
a used vehicle, please contact customercare@bydautomotive.com.au
with your proof of change of ownership & a valid ID of the new owner.
- Ensure you have entered the correct email
address, this will be the email address used for your final contract. If your
email address has changed, please contact customercare@bydautomotive.com.au
- Ensure you have selected the correct region (Australia).
- If you have not received the verification code via
email yet, firstly, check if it has gone to your spam folder. If you still haven’t
received the code, wait a couple of hours and retry the registration process.
Please note, the verification code is only active for a limited amount of time once you receive it,
if this has expired, you will need to register again.
- Check that you have a Telstra SIM card installed. You can check this through the multimedia settings on your infotainment screen,
the ICCID number should begin with 8961. If you have a different number or no
number, please contact customercare@bydautomotive.com.au
or your local BYD service centre and they will organise for this to be switched
over.
Please note: while you are able to have multiple vehicles under one email, you are unable to have multiple email addresses linked to one vehicle. You will still be able to access your account on separate devices, but you will only be able to login on one device at a time.
If you are still experiencing issues, please contact customercare@bydautomotive.com.au
to resolve.
